Shipping
Bulky, light, and easy to crush
Habitats and bedding are the awkward combination of large and light — exactly the parcel a courier stacks something heavy on. Ours go out braced, from Hyderabad.
1–2 business days
Picked, checked and boxed at our Hyderabad, Telangana workspace.
3–8 business days
three to five days to a metro, five to eight days to the rest of India.
4–10 business days
Counting our packing time, start to finish.
Dispatch and handling
Anything confirmed before 3:00 PM IST on a working day joins that evening’s pickup; anything after it is packed the next working morning. We dispatch Monday to Saturday and do not ship on Sundays or public holidays.
Habitats ship flat-packed and braced across the corners, because a light bulky carton is the one a courier puts at the bottom of the stack. Bedding goes out in its sealed compressed bale inside an outer carton so a split bag does not empty into the van, and ceramic hides are wrapped individually.
What shipping costs
Delivery is free on orders of ₹999 and above. Below that threshold a flat ₹49 is added at checkout, anywhere in India — we do not charge more for a distant PIN, and we do not quietly fold the courier fee into the product price.
Cash on Delivery is available across most of the country. A handful of remote PINs sit outside our couriers’ COD network and very high-value baskets may be prepaid-only; in both cases the checkout tells you before you place the order, not after.
Couriers and tracking
We ship with Delhivery and XpressBees. Which one carries your parcel depends on the destination PIN, not on what you paid.
A tracking link goes out by email and SMS on the day we hand the parcel over. Courier scans can lag by a day, particularly over a weekend, so a link that looks frozen on Saturday is usually moving again by Monday. If it has genuinely not updated in seventy-two hours, tell us and we will chase the courier ourselves.
Addresses we cannot reach
- India only — we do not ship internationally
- street addresses only; no PO boxes, no APO or FPO addresses
- a parcel returned as undeliverable can be re-dispatched, charged at the flat rate above
Questions about a delivery go to boutique@manorimercantile.shop, and we answer during Open Mon–Wed & Fri–Sat: 9:00 AM–9:30 PM | Thursday: 9:00 AM–8:00 PM | Sunday: 9:00 AM–7:00 PM